Privacy Policy
Kyun does not disclose any customer information to anyone outside of Kyun unless required by law or approved by the customer beforehand.
We do not encrypt your drives (why?), however you are free and encouraged to encrypt sensitive data yourself.
Kyun does not check or modify the data on your server’s disk without explicit permission (unless we are legally forced to), but may check public services hosted from your service when alerted, such as FTP/HTTP servers.
Data We Store
We only store data essential for providing and improving our services, ensuring security, and complying with legal obligations. This includes:
Account Information:
- A securely hashed password (
argon2), and any contact details you provide (like Email addresses, Matrix usernames or Telegram IDs). - Your Stripe Customer ID, if you link a card.
Services & User-Generated Data:
- The data you store on your services (e.g. Danbo, Bricks).
- Configuration details for your services, such as assigned IP addresses (including a history of past assignments), subdomains, and authorized SSH keys.
Transactional Data:
- A history of your transactions, payments, service renewals, and account credit changes. For card payments, this includes a Stripe invoice ID. For Monero deposits, we store the details needed to confirm the payment.
Live Chat
Live Chat, as described in the Terms of Service, allows you to chat with our support team.
Except for Abuse Reports, you can delete any chat, which will delete all metadata and messages associated with it.
By default, messages for a given chat session are sent to a third-party LLM provider to enable Kyoko, our AI assistant.
We have only chosen LLM providers that, to our knowledge, do not log messages. For full privacy, you can enable Ultra Private Mode.
Enabling Ultra Private Mode for a chat session ensures the messages in that session are only accessible by Kyun, and do not leave our servers.
Card Payments
Card payments are processed by Stripe. The data Stripe collects is subject to their privacy policy. Your billing details will only be used by Kyun for accounting purposes.
Cookies
We use a minimal number of cookies (‘localStorage’) required for essential website functionality, such as keeping you logged in. We do not use cookies for tracking or analytics.
If you are an active customer, you will receive at least 7 days of notice before any significant changes to this document go into effect.
